![]() Finley didn’t have any idea why I’m calling so obviously my previous call was waste of time as no one even bothered to make some notes!!!! Again the same story I wasted 2 hours on line but finally Finley promised me to book missing 2 nights and send me confirmation email confirming the changes. I WAITED A WEEK!!!! So as you can imagine I called again week later and spoke with Finley. ![]() We will get back to you within 48 hours!! NO ONE DID. Again guy on phone assured me I will still be able to stay in hotel on the night of the 4th!!! This again is a lie!! So at the end when I requested to have it in writing he asked me to hold the line for 20 min just to say oh yes we got a problem with your booking and we need to investigate. Which summarising is leaving us homeless for two days. I’m working in hotel myself and EARLY CHECK IN DO NOT WORK 24 HOURS IN ADVANCE!!!! The same with check out day it is on 4th of August and our flight is early morning on 5th of August. He assured me that when I will arrive at 2 am in morning in hotel I will be able to check in disputing the fact that my flight is on 25th of July and accommodation starts from 26th of July!!! He was trying to lie to me on phone saying that he request early check in for us. Problem was guy on the phone didn’t listen to me and I wasted an hour to get him to understand I was right not him. Next day I and my friends realised that dates for the flight do not match dates for our accommodation. ![]() On June 26th I rang your company and booked holidays to Majorca.
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